Return and Refund Policy

Prime Restore Spa is operated by RB64 STRATEGIC ENTERPRISES LLC.

This Return and Refund Policy is issued by RB64 STRATEGIC ENTERPRISES LLC, the operator of Prime Restore Spa.

Effective Date: June 18, 2026

1. Overview

At Prime Restore Spa, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through primerestorespa.com.

Summary

Region: United States
Return window: 30 days total, but damage must be reported within 7 days of delivery
Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
Return shipping: Customer is responsible for return shipping on change-of-mind returns. We cover return shipping for items that arrive defective, damaged, or incorrect.
Restocking fee: 25% of the product price on approved non-defective returns (waived for defective, damaged, or incorrect items)

2. Contact Information

To start a return or report damage, contact our customer service team:

Email: support@primerestorespa.com
Phone: 856-531-7253
Address: Prime Restore Spa, 314 Surrey Court, Sewell, NJ, 08080 United States

Hours: Monday to Friday, 9 am to 5 pm EST

3. Eligibility for Returns

Returns are accepted under the following conditions:

The item arrived damaged, defective, or incorrect
The customer wishes to return a new item within the policy window
The damage or issue was reported within 7 days of delivery
The product is returned within 30 days of delivery
The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. Include:

Your order number
Photos clearly showing the damage or issue
A brief description of the problem

We will review the information and, if approved, provide return instructions. For defective, damaged, or incorrect items, we cover the cost of the return at no charge to you.

5. Return Shipping and Fees

For change-of-mind or non-defective returns, the customer is responsible for return shipping costs. For items that arrive defective, damaged, or incorrect, we cover return shipping at no cost to you. Please ship approved returns within 30 days of approval.

Restocking Fee: Non-defective returns are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Defective, damaged, or incorrect items, and exchanges for the same item, are not charged a restocking fee.

For defective, damaged, or incorrect items, contact us first so we can arrange the return at no cost to you.

6. Refunds and Replacements

After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
Refunds are issued to the original payment method within 7 days after we receive and inspect the return
If you prefer, we can send a replacement item instead of a refund

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

Damaged items reported after 7 days of delivery
Items damaged due to misuse or neglect
Personalized or custom-made goods

9. Cancellations

To request a cancellation before your order has shipped, please contact our support team at support@primerestorespa.com as soon as possible. We will confirm by email whether the order was successfully canceled for a full refund
Once shipped, cancellations are not possible. You must follow the return process outlined above.