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Owned and operated by RB64 STRATEGIC ENTERPRISES LLC, we welcome every question about our spa and relaxation products.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1-2 business days, with transit taking 2-7 business days. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy for large items like saunas or cold plunges?
We understand that these are significant purchases. If your item arrives damaged or is not what you expected, contact us within the return window so we can arrange a return or exchange. Please keep all original packaging until you are satisfied with your product.
Can I exchange my red light bed for a different model?
Yes, exchanges are available for eligible items. Reach out to our team with your order number and the model you are interested in, and we will walk you through the process.
What power requirements do your saunas and red light beds need?
Power requirements vary by model. Each product listing includes detailed electrical specifications. If you are unsure whether your space is compatible, our team can help you determine the right setup before you purchase.
How do I choose between a cold plunge and a jacuzzi?
Cold plunges give you a cold water soak after activity, while jacuzzis give you warm water and jets for relaxing. Our team can help you pick the right fit based on your space and routine.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Wellness-Focused Guidance
Our team knows saunas, cold plunges, and red light gear so you can make a confident choice.
Free Continental Shipping
Most orders ship free within the Continental U.S. with 1 to 2 business days handling times.
