Contact Us

Contact

How Can We Help?

Whether you have questions about infrared saunas, hot tubs, or hyperbaric chambers, our team is ready to assist. Owned and operated by Prime Restore Spa.

Most messages answered within 1 business day
Ways To Connect

Choose Your Preferred Channel

Email

support@primerestorespa.com
Replies within 24 hours

Phone

(555) 000-0000
Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Common Questions

Frequently Asked Questions

How long does shipping take for my order?

Orders are processed within 1 to 3 business days, with transit taking 5 to 8 business days. Total delivery time is typically 6 to 11 business days from order date. You will receive tracking information once your order ships so you can follow its progress.

Is shipping really free on my sauna or hot tub order?

Yes, we offer free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii. There is no order minimum required. Orders ship via USPS, UPS, or FedEx based on destination and package size, and every shipment includes tracking. Please see our Shipping Policy for full details.

What is your return policy for large wellness equipment?

We want you to be completely satisfied with your purchase. If something is not right, please contact our team as soon as possible so we can walk you through the return or exchange process. Our support team will guide you through every step to make it as smooth as possible.

Can I exchange my order for a different model?

We understand that choosing the right sauna, hot tub, or hyperbaric chamber is a big decision. If you need to swap for a different model or size, reach out to our team and we will work with you to find the best solution. Exchanges are handled on a case-by-case basis to ensure you get exactly what fits your space and needs.

How do I know which infrared sauna or hot tub is right for me?

Choosing the right wellness equipment depends on your available space, intended use, and personal preferences. Our product pages include detailed specifications for each model, including dimensions, capacity, and key features. If you are still unsure, our team is happy to help you compare options and find the perfect fit.

What kind of maintenance do your products require?

Maintenance varies depending on the product type. Infrared saunas generally require minimal upkeep, while hot tubs need regular water treatment and filter cleaning. Each product listing includes care guidelines, and our support team can provide specific maintenance recommendations for your model.

Do you charge sales tax on orders?

Sales tax, if applicable, is calculated and displayed at checkout.

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Availability

Business Hours

Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Prompt Responses

Every message is reviewed by our wellness equipment specialists and answered within one business day.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption on every transaction.

Dedicated Support

Our knowledgeable team can help you compare saunas, hot tubs, and hyperbaric chambers to find the right fit.

Free Shipping

Most orders ship free within the Continental U.S. with tracking included on every shipment.